Wavlink router AC3200

[Lorneylu]

Updating Media

 

We have purchased a temporary router as our current one stopped working like no power to it  until we receive our new router for fibre 150 as we have no problem internet and data signal is shocking. The router will not connect to the internet? Any suggestions to help get us back on track. Any help will be appreciated thank you 

it will not let me upload an image of my options 

[Lorneylu]

Hi Michelle, is there anyway you can progress this order for the temporary copper line router, I really need internet back up and running in the house on Thursday due to an exam I am due to sit. It’s why it’s becoming so urgent now. 

[Lorneylu]

Thank you for your quick replies . 

[Michelle-TalkTalk]

Hello,

Once the router is dispatched you'll receive an email confirmation with the tracking number.

Thanks

Michelle

[Lorneylu]

Thank you, is there anyway I can track the order please? Only as I will need someone to be here to sign for the delivery. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. We'll check back in with you tomorrow to see if the replacement router has arrived.

Thanks

Michelle

[ferguson]

In all honesty you may be best just to sit it out until the replacement router arrives. Otherwise, wait and see what the support team say when they pick this up tomorrow. 

[Lorneylu]

 This is the  new error messages appearing 

[Lorneylu]

I upgraded on Thursday as my current contract was coming to an ended so chose fibre but it hasn’t been installed yet. I managed to speak to someone this morning in technical who did say there was a fault on the line and managed to fix it remotely. 
but when I plug the wavlink router in it now says wan not connected properly… tt are sending me a temporary router free of charge hopefully within next3 days to get us back up and running. 

[ferguson]

Is it a Full Fibre service you have? If so, you may need a profile change. 

[Lorneylu]

Hiya, I have tried this is what appears 

[ferguson]

Why haven't you selected DHCP? TalkTalk do not use PPPoE so that will just send you down a blind alley. 

[Lorneylu]

Thank you for coming back, I did see those options but nothing matches the internet settings

DHCP when I do a health check it says basically can’t connect 

pppoe - I can’t remember what it says think its user name and password, google said to use admin but it doesn’t connect 

but static asks for isp / then default gateway / 1st isp 2nd isp 

Unless I am missing something really obvious 

[fr8ys]

Have you seen and followed the settings here?

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Note any fibre connection, including fttc follow the fibre settings.