Ok, so my fibre broadband stopped working on Thursday 15th February. Went through the live chat to try to fix the issue. Restarted Eero router, restarted ONT box, factory reset of the Eero router, but none of that worked.
I tried a second Eero router with a brand new ethernet cable, still no joy. So a Talktalk engineer came out yesterday. He tried a 3rd Eero router and a Talktalk fibre hub. Still no luck in fixing the issue. Even tried my Wavlink Gigabit router and that said that there is an issue with the DHCP server.
So I went back onto the live chat, and had to complete all the steps again. The recommendation was that they send out a new Eero, as they said I had a faulty one. I declined, because 3 Eeros had been tried and it's unlikely that they are all faulty.
Today I was on the phone to technical support for almost 2 hours, and all they did was put me through to Eero customer support, who also identified that it was a DHCP problem and nothing to do with the Eero routers.
The issue is with the connection to the DHCP server. Nothing can connect to it. There are 3 green lights on my ONT box, and Openreach have told me that this indicates that the fibre is working fine, but the problem is with my provider.
I got back on the phone with technical support and they have made an appointment with the Openreach engineer. Will he actually be able to fix the issue if Openreach are saying that there isn't one on their end? How can the DHCP server connection problem be fixed? By Talktalk or by Openreach?
It's getting quite frustrating at this point to go round in circles.
