Internet Disconnecting

[Marie37]

Hi

Roughly once an hour my internet connection is disconnecting. I have fibre to the cabinet. The light on the router goes red and it reconnects after approximately 2 minutes. This is causing issues when I am in video calls working from home. 

Do I need to login to my Sagemcom router and change the settings?

Many thanks

Marie

[Michelle-TalkTalk]

Hi Marie,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Marie,

Thank you. I've run a test on the line which is clear, however I can see a few re-connections on the line. Is your voice service ok with no noise on the line? Does your main socket also have a test socket please?

Thanks

Michelle

[Marie37]

Hi

I have added my name and landline number to my Community Profile.

Best wishes

Marie

[Debbie-TalkTalk]

Hi Marie37

Do you still need help with this?

[Debbie-TalkTalk]

Hi Marie37

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks