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email support

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Unable to receive emails on Outlook 2010

CaptJohn
Team Player
Private Message TalkTalk

3 hours ago - last edited 2 hours ago by

Private Message TalkTalk

Message 2 of 2

I have Outlook 2010 on my desktop which is running Windows 10. I have no problem sending or receiving emails.

On my new laptop since 3rd March I have been unable to send or receive emails using Outlook 2010 and Windows 11. It was working fine when I had the laptop set up at the end of January.

The following message is displayed:


Task 'j**********@tiscali.co.uk: Folder:Inbox Check for new mail.' reported error (0x800CCC0E) : 'Outlook cannot download folder Inbox from the IMAP e-mail server for account *********@tiscali.co.uk. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

 

I have checked settings but cannot see anything obviously wrong. What can I do to rectify the situation

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Ady-TalkTalk
Support Team
Staff
Private Message

an hour ago

Message 1 of 2

Hi CaptJohn, please remove the mail account from your Windows 11 device. Add it back after a reboot and be sure to use the correct settings from the Email Settings help article.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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