FIBRE 65 DOWNLOAD SPEED ONLY 9MBPS UPLOAD 4.7MBPS

[FinnMacCool]

Incredibly poor speeds, all the time. Drops out lots of times. Advertised as av speed 67Mbps - something I’ve never experienced - ever, nor anywhere near it. They never mention their guaranteed download speed of 7Mbps for Fibre 65, it only gets a mention in the small print of your contract once you’ve signed up for 2 years. A decision I regret every day. I’ve contacted TALKTALK several times about this deadly slow speed - result - zero action. Terrible, terrible speed and service.

[Karl-TalkTalk]

Hi

The estimated speed for your line is 8 - 9mb.  Your router is in sync at 10mb, so the line is performing as expected.   Line tests are also clear.   We do allow the line to achieve the speed it is capable of, but if you have a longer copper section of line from your property to the cabinet, this will limit the performance.  In this situation, nothing can be done to increase the speeds of your service.

If full fibre is available at some point in your area, upgrading to this will give faster speeds as this would be delivered via a fibre optic line up to your property.

Thanks  

Karl. 

[Gliwmaeden2]

Forum staff are taking the New Year's Day holiday, @FinnMacCool, so will follow up on Thursday. 

Best to wait for them to follow up, though technical support is available today after 9am on Chat / phone support if things deteriorate meanwhile:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[FinnMacCool]

I’ve updated my community profile.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle