Reaching other rooms and going off/buffering

[Leagueman1]

I had 150 fibre installed a few months with an eero and paid £76, I was assured it would cope with voip and reach all around the house. It never has reached upstairs with a decent stength. I bought another eero to extend the signal still didn't work upstairs in my son's bedroom with his PlayStation. So I tried buying an Alexa speaker with eero capability put it in our bedroom to extend the signal to our sons but the signal still isn't strong enough and is patchy. The eero app always shows download and upload speeds as guaranteed no surprise there. But it differs throughout the day in actual usage.

So I've paid out for the installation and over £150 for wifi extensions. I think the signal strength isn't up to it. It was just as good as this before full fibre on the copper wire connection. Except I'm over £225 out of pocket. At this rate I will not be renewing.

[KeithFrench]

I can't help with the fact that you have paid out this money. However, if I could have had the chance to help you before, I might have been able to save you wasting money. The Echo Dot has so many limitations in WiFi performance I would never have recommended that. For clarity you now have one eero 6 & one echo Dot, is that correct?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what is the status displayed in the app for the internet connection? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use.