G.Fast Slow

[coinup]

I had to have a replacement modem sent to me, changing from a MT992 to a Sagemcom 4370 in early November. Before with the MT992 I was getting close to 300mbps down line speed, but now with the Sagemcom 4370 it has never gone above 230mbps. I have tried a couple of times turning off the modem for 35 minutes, but i'm still not getting the previous speeds.

The upload speed has been unaffected.

Any help appreciated.

[Chris-TalkTalk]

I'm sorry, I don't have an option to send an MT992

Chris

[coinup]

What other options do I have?

Could you send a MT992?

[Chris-TalkTalk]

I can send another modem out just to make sure that the one you currently have isn't faulty, would you like me to arrange this?

Chris

[coinup]

Yes, both. 

[Chris-TalkTalk]

Ok thanks, are you using the cable supplied with the new modem?

Chris

[coinup]

No I don't , I had to send it back.

[Chris-TalkTalk]

Do you still have the old modem? If you do could you try it again and check to see if the speed improves

Chris

[coinup]

The Internet light on it did not light up, even though there was a stable connection. 

[Chris-TalkTalk]

Hi coinup,

Could I just ask, why was you sent a replacement modem?

Chris