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FIbre Support

Get expert support with your Fibre connection.

G.Fast Slow

coinup
Team Player
Private Message TalkTalk

Thursday

Message 12 of 12

I had to have a replacement modem sent to me, changing from a MT992 to a Sagemcom 4370 in early November. Before with the MT992 I was getting close to 300mbps down line speed, but now with the Sagemcom 4370 it has never gone above 230mbps. I have tried a couple of times turning off the modem for 35 minutes, but i'm still not getting the previous speeds.

 

The upload speed has been unaffected.

 

Any help appreciated.

 

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11 REPLIES 11

Karl-TalkTalk
Support Team
Staff
Private Message
In response to coinup

9 hours ago

Message 1 of 12

Hi

 

That's good to hear.

 

Regards,

Karl. 

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coinup
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

9 hours ago

Message 2 of 12

Replaced the modem with a third party one, and the speed has started to increase. 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to coinup

Friday

Message 3 of 12

I'm sorry, I don't have an option to send an MT992


Chris

Chris, Community Team 

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coinup
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Thursday

Message 4 of 12

What other options do I have?

 

Could you send a MT992?

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to coinup

Thursday

Message 5 of 12

I can send another modem out just to make sure that the one you currently have isn't faulty, would you like me to arrange this?

Chris

Chris, Community Team 

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coinup
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Thursday

Message 6 of 12

Yes, both. 

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to coinup

Thursday

Message 7 of 12

Ok thanks, are you using the cable supplied with the new modem?

Chris

Chris, Community Team 

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coinup
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Thursday

Message 8 of 12

No I don't , I had to send it back.

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to coinup

Thursday

Message 9 of 12

Do you still have the old modem? If you do could you try it again and check to see if the speed improves


Chris

Chris, Community Team 

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coinup
Team Player
Private Message TalkTalk
In response to Chris-TalkTalk

Thursday

Message 10 of 12

The Internet light on it did not light up, even though there was a stable connection. 

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Chris-TalkTalk
Support Team
Staff
Private Message

Thursday

Message 11 of 12

Hi coinup,

 

Could I just ask, why was you sent a replacement modem?

Chris

Chris, Community Team 

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