I'm having problems with the speed of my service.
I have Fibre38 (I think), with a guaranteed 20Mb. However, just lately the average speeds are appalling.
My problems started about 3 weeks ago, when I would wake up to a red Internet light on my router each morning. TalkTalk had a post on the service page at the time, suggesting strong winds might be responsible for service issues across the country, so I left it.
However, after 10 days, I decided that was probably not the reason for my problem, so I called. A fix was provided which worked for about 24 hours.
This time, the line was still dropping frequently, but the router still maintained it had a connection (green light). However all my devices said otherwise. I called again - same lengthy routine, but this time I was told to remove the BT modem from the configuration. I did, and again it seemed to rectify things in the short-term. I immediately checked my speed and saw speeds of 33MB download and 7Mb upload.
It didn't last - twenty-fours hours later, the same speed check gave me speeds of 8Mb and 0.5Mb, with 13Mb at the router. I checked it daily for the following week and didn't see any improvement, from any device, in any room, and even with the TV plugged directly into the router. It's as if I'm being capped at 8Mb!
I called back today, to suggest that I wasn't getting the speeds I'm paying for. Same thing - half an hour on the phone, promise of a fix, yet no change whatsoever.
I'm totally fed up, I've spend three hours on the phone, and they don't seem to have a solution to my problem. Where do I go from here, apart from BRSK?!
Better still, I received an email from them saying my equipment was defunct and unsupported, and they'd be putting the cost up again in April. Unbelievable!!
