cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Uplink speed has fallen

My upload speed dropped from 0.6 Mb/s to 0.3 Mb/s recently. I cannot use this service for Zoom and Teams! There are also times when ping tests to DNS result in times excceding 2 seconds and packets are dropped. Download is reasonable at 10 Mb/s - sti...

graemew by Team Player
  • 2253 Views
  • 19 replies
  • 0 like

Wanting to upgrade to Fibre but getting mixed messages?

Hi - I moved last November (just down the street), and was told by the Home Move team that we had to downgrade from Fibre 65 to the lowest Fast Broadband. The Home Move Team said that it would only be temporary, and that in a few months we'd be able ...

bmlr95 by Team Player
  • 473 Views
  • 2 replies
  • 0 like

Lower download speed since contract renewal......why??

I've been an AOL/TalkTalk customer since 2004 when I bought my first computer. Over the years there have been many issues, some resolved satisfactorily and some not, but the most significant ones have had to do with fluctuating speeds and not receivi...

5guitars by Conversation Starter
  • 5092 Views
  • 47 replies
  • 0 like

Slow Speeds Fibre 900

Hi, Last night around 12pm, my internet started dropping out every 5-10 minutes. This morning, the internet has stopped dropping out but I’m only getting 90-100mbps instead of 900+. This is the fourth time this has happened in as many months since ge...

JSH2644 by Popular Poster
  • 2047 Views
  • 21 replies
  • 1 like

Speed

My guaranteed MBPs is 40 and it has not gone over 22 for the last 3 months. Where doi stand with this. Am I entitled to a refund

Adelel by Participant
  • 975 Views
  • 9 replies
  • 0 like

FTTP upload speeds with Eero and 3rd Party Router

Hi, Had my Fibre 900 package activated on the 7th, tested this with both the TalkTalk supplied Eero router and my own Asus router, but I'm experiencing slower than expected upload speeds. When running speed test I'm getting the expected 900Mb down, b...

h1lsmis by Popular Poster
  • 1187 Views
  • 9 replies
  • 0 like

Fibre 65 speed problems

 Speed test on laptop Speed test on phone. Apart from smart tv, which was not switched on when I did tests, these are the only devices connected to Wi-Fi. Have phoned technical support and also online chat. Each time they run tests they say the speed...

IMG_0252.jpeg IMG_0254.png
dollydee by Team Player
  • 1117 Views
  • 9 replies
  • 0 like

FTTC Profile Change Advice

Hi everyone, I had an OpenReach engineer visit today to fix a line fault which caused my internet speed to drop drastically over the past few days. One of the things he mentioned was that I was on an 80/20 line profile but my phone line is made out o...

Screenshot 2023-08-02 181752.png
Vysey by Team Player
  • 813 Views
  • 5 replies
  • 0 like

Fibre35 Slow upload speed.

I have Fibre35 with a sagemcom router. I normally have a download speed of up to 20mps but my upload speed is only about 0.7mps, I understand I should be getting an upload speed of up to 10mps.I have reset the router by turning it off for 10 secs, I ...

Slow Fibre 65

Good afternoonFor the past week my speed has been around download 37 mb and is normally is about 52mb and around 13 mb and that is normally around 17mb uploading speed.I have reset the router etc. but only for about 30 secondsi did posted a other mes...

Fibre 65 upload speed

I have been on fibre 65 a while after upgrading from fibre 35 and due to the fact the green BT cabinet is quite a way from my house I get a constant download speed of 35 Mbps with a line rate of 39473 kbps. Whilst reading a article about Talktalk pac...

trs55 by Whizz Kid
  • 904 Views
  • 7 replies
  • 0 like

Upload speed

Hi, I have a new contract and it’s states minimum speeds of 100 mbps download (which I guess is close but never exceeds this) but 21.2 mbps upload speed - I never have had more than 10% of the download speed Everything else is fine - connections/kit ...

familym by Popular Poster
  • 592 Views
  • 5 replies
  • 0 like

Fibre 150 slow

Hi New here. Appreciate any help.Since my Fibre 150 was installed by the engineer I have not had more than 50/30 speed.I have tried a connection test & all it says is a fault has been detected & we are looking into it & nothing happens. Wishing I'd n...

ST 1.PNG
AJP_05 by Popular Poster
  • 1352 Views
  • 13 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

20230416_140124.jpg 20230419_205909.jpg Screenshot_20230416_134852_eero.jpg
MickyB93 by Popular Poster
  • 2332 Views
  • 17 replies
  • 0 like

Broadband upload service near non-existent - download good.

HiI'm trying to help my sister with her Fibre 35 connection. She is very old, non technical, and can't deal with this herself.The download speed at her house is very good at 20 and that's no problem. But the upload speed is 0.4. It used to be around ...

Resolved! Use my Sagemcom Fast 5364-3 Instead of eero 6 pro

Hey folks,Just had fibre 900 yesterday.Nice install from city fibre guys Trouble is the eero only has 1 spare Ethernet and we had 2 consoles and tv hardwired before.The PS5 is not working well on wireless with uploads in the 800 kbps region  someti...

Terry3333 by Popular Poster
  • 659 Views
  • 2 replies
  • 0 like

Request for Tech Support Update

Request to TT for tech query updateOn 7 February I switched from TalkTalk (TT) broadband only (line with BT) to TT Fibre to Cabinet – Fibre 65, with a calls boost. Minimum speeds per the contract are download (DL) 40.2 Mbps and upload (UL) 18 Mbps.My...