Internet speed to device is status: POOR

[GAM60]

Internet speed to router is good (78 Mbps), however speed to device is poor (47 & 17 Mbps download and upload respectively). What are the likely reasons for the poor speed to device(s)? At the moment if we are watching a Netflix film for example and then somebody connects to the internet (e.g. with a phone), the Netflix connection is often interrupted/stalled.

[Chris-TalkTalk]

Hi GAM60,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. If there is then no improvement you could take Keith up on his kind offer of assistance

Chris

[KeithFrench]

Hi @GAM60 

I offered you help to resolve this problem back in post #3 on 24/12/2023 and am still waiting to find out if you want my help or not. I do specialise in helping people where their speed to their devices is slow.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[GAM60]

The main problem that we have is that when someone is watching Netflix for example and another uses internet on a mobile phone,  Netflix is cut-off. Cannot use multiple devices at any one time!

[Chris-TalkTalk]

Thanks for updating your details. Line test is passing. Do you experience the slower throughput speeds on both wired and wireless devices?

Chris

[GAM60]

Name and contact details updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

[Gliwmaeden2]

@GAM60, this won't be reached by forum staff until at least the 27th.

Phone support open as normal this Saturday, then:

 

Live Chat will be available as follows: