Line Fault

[Ganger]

After running a line test 2 days ago to ensure everything is O.K. a fault was supposedly found (Re: REP 13515790). What the fault is I have no idea. Later I received a text stating 'we have completed the test on your line. If you're still experiencing issues , we will need to investigate this further.' When I logged onto my account the fault was showing as an open case. I then contacted live chat and was asked what the problem was. I do not know what the problem is, as it was found during the line test. I have logged on this morning and found the fault is still an open case, is there a fault or not.

[Debbie-TalkTalk]

Hi Wightgrill

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

@Wightgrill, please never post personal information details on the open forum. 

You need to complete your community forum profile by going via your avatar/name; settings; drop down menu....add the phone number in Personal Information. SAVE CHANGES. 

Then you need to return to the message board and click on start a topic. This is an old thread, and staff only respond to the original poster. 

You need to start your own topic to avoid confusion between accounts in the replies.

Staff will respond to your new thread after the weekend. 

[Wightgrill]

XXXXXXXX NUMBER REMOVED FOR SECURITY REASONS line doesn't work 

[Debbie-TalkTalk]

Hi Ganger

Just checking in to see how you are getting on?

[Debbie-TalkTalk]

Hi Ganger

Ahh you're welcome 🙂

If you need me to run anymore tests then please post here and let me know.

Thanks again.

Debbie

[Ganger · Accepted solution]

Hi Debbie

Thank you for your time and patience.

Greatly appreciated, Good bye

[Debbie-TalkTalk]

HI Ganger

No problem 🙂

The test is now clear, no faults detected 🙂

[Ganger]

Hi Debbie

Yes please, let's give it one more try and if the problem persists I will look into the phones and wiring in the house.

[Debbie-TalkTalk]

HI Ganger

Would you like me to run one more test? I just don't want to keep disrupting your service when I test the line.

[Ganger]

Hi Debbie

No, I am not aware of there being any problems with the phone. But I have now taken out the 2 way adapter and plugged the newish phone directly into the filter.

[Debbie-TalkTalk]

Hi Ganger

It's still showing the loop fault. It's possible the handset is causing this issue.

Do you have another phone you can test with? Were you experiencing fault with the landline service?

[Ganger]

Hi Debbie 

All done.

[Debbie-TalkTalk]

Hi Ganger

Thank you. Once that's removed I will run the test again.

[Ganger]

Hi Debbie

Certainly, one moment.

[Debbie-TalkTalk]

Hi Ganger

It's possible this could be causing the issue.

Are you able to connect the phone without the extension cable?

[Ganger]

Hi Debbie

It is a plug in extension cable.

[Debbie-TalkTalk]

Hi Ganger

Is is a plug in extension cable or is the cable wired to the back of the face plate on the master socket?

[Ganger]

Hi Debbie

The main telephone is not that old, a year or so, but there is an extension which is much older.

[Debbie-TalkTalk]

Hi Ganger

Thanks again.

The loop fault has been detected again. Is this an older handset?

[Ganger]

Hi Debbie

Thank you.

I have reconnected the phone and just to confirm I am still using the test socket.