on 19-10-2023 10:26 AM
Message 31 of 31
After running a line test 2 days ago to ensure everything is O.K. a fault was supposedly found (Re: REP 13515790). What the fault is I have no idea. Later I received a text stating 'we have completed the test on your line. If you're still experiencing issues , we will need to investigate this further.' When I logged onto my account the fault was showing as an open case. I then contacted live chat and was asked what the problem was. I do not know what the problem is, as it was found during the line test. I have logged on this morning and found the fault is still an open case, is there a fault or not.
Answered! Go to Solution.
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30 REPLIES 30
on 02-09-2024 07:28 AM
Message 1 of 31
Hi Wightgrill
Please can you create a new topic on the Community, we can then take a look at this for you.
Thanks
Debbie
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on 31-08-2024 09:18 AM
Message 2 of 31
@Wightgrill, please never post personal information details on the open forum.
You need to complete your community forum profile by going via your avatar/name; settings; drop down menu....add the phone number in Personal Information. SAVE CHANGES.
Then you need to return to the message board and click on start a topic. This is an old thread, and staff only respond to the original poster.
You need to start your own topic to avoid confusion between accounts in the replies.
Staff will respond to your new thread after the weekend.
Gliwmaeden2, a fellow customer.
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on 31-08-2024 08:08 AM - last edited on 31-08-2024 09:15 AM by Gliwmaeden2
Message 3 of 31
XXXXXXXX NUMBER REMOVED FOR SECURITY REASONS line doesn't work
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on 25-10-2023 10:18 AM
Message 4 of 31
Hi Ganger
Just checking in to see how you are getting on?
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on 23-10-2023 02:57 PM
Message 5 of 31
Hi Ganger
Ahh you're welcome 🙂
If you need me to run anymore tests then please post here and let me know.
Thanks again.
Debbie
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on 23-10-2023 02:55 PM
Message 6 of 31
Hi Debbie
Thank you for your time and patience.
Greatly appreciated, Good bye
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on 23-10-2023 02:53 PM
Message 7 of 31
HI Ganger
No problem 🙂
The test is now clear, no faults detected 🙂
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on 23-10-2023 02:51 PM
Message 8 of 31
Hi Debbie
Yes please, let's give it one more try and if the problem persists I will look into the phones and wiring in the house.
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on 23-10-2023 02:48 PM
Message 9 of 31
HI Ganger
Would you like me to run one more test? I just don't want to keep disrupting your service when I test the line.
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on 23-10-2023 02:46 PM
Message 10 of 31
Hi Debbie
No, I am not aware of there being any problems with the phone. But I have now taken out the 2 way adapter and plugged the newish phone directly into the filter.
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on 23-10-2023 02:37 PM
Message 11 of 31
Hi Ganger
It's still showing the loop fault. It's possible the handset is causing this issue.
Do you have another phone you can test with? Were you experiencing fault with the landline service?
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on 23-10-2023 02:31 PM
Message 12 of 31
Hi Debbie
All done.
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on 23-10-2023 02:30 PM
Message 13 of 31
Hi Ganger
Thank you. Once that's removed I will run the test again.
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on 23-10-2023 02:27 PM
Message 14 of 31
Hi Debbie
Certainly, one moment.
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on 23-10-2023 02:23 PM
Message 15 of 31
Hi Ganger
It's possible this could be causing the issue.
Are you able to connect the phone without the extension cable?
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on 23-10-2023 02:21 PM
Message 16 of 31
Hi Debbie
It is a plug in extension cable.
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on 23-10-2023 02:17 PM
Message 17 of 31
Hi Ganger
Is is a plug in extension cable or is the cable wired to the back of the face plate on the master socket?
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on 23-10-2023 02:11 PM
Message 18 of 31
Hi Debbie
The main telephone is not that old, a year or so, but there is an extension which is much older.
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on 23-10-2023 01:52 PM
Message 19 of 31
Hi Ganger
Thanks again.
The loop fault has been detected again. Is this an older handset?
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on 23-10-2023 01:48 PM
Message 20 of 31
Hi Debbie
Thank you.
I have reconnected the phone and just to confirm I am still using the test socket.
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