Our landline phone is not receiving or sending calls!

[David19411]

This has been going on for a couple of weeks.

[Debbie-TalkTalk]

Hi @David19411 

Has the fault been resolved?

[Debbie-TalkTalk]

Hi David

I can see that Openreach have now closed the fault as resolved.

Is everything working ok now?

[Debbie-TalkTalk]

Hi David

I'm so sorry to hear this.

I can see that this fault has been assigned to Openreach and engineer visit has been arranged for 26/11 PM (1pm - 6pm)

[ferguson]

I am so sorry to hear about your loss. Please have a look at the help article here:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

[David19411]

Sorry, we don't know how to test the phone directly at the test socket

We only have until 10:30 on Wednesday to book an engineer appt

I am trying to book an engineer but keep getting this reply:

"We’ve run into a problem. Sorry, we’re working hard to resolve this issue. Please try again later."

We cannot send or receive calls on our Landline, so would be grateful if you could please help. 

My sister died at the weekend and I need to phone lots of family & friends!

Thanks for your help.

David19411

[Debbie-TalkTalk]

Hi @David19411 

Thanks for updating your Community Profile.

The line test is detecting a potential fault. Can I just check, have you tested with the phone directly at the test socket?

[Debbie-TalkTalk]

Hi @David19411 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie