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Home Phone

Get help with your TalkTalk landline and calling features.

Our landline phone is not receiving or sending calls!

David19411
First Timer
Private Message TalkTalk

on ‎25-11-2024 10:28 AM

Message 8 of 8

This has been going on for a couple of weeks.

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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to David19411

on ‎28-11-2024 09:28 AM

Message 1 of 8

Hi @David19411 

 

Has the fault been resolved?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to David19411

on ‎27-11-2024 07:28 AM

Message 2 of 8

Hi David

 

I can see that Openreach have now closed the fault as resolved.

 

Is everything working ok now?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to David19411

on ‎26-11-2024 07:17 AM

Message 3 of 8

Hi David

 

I'm so sorry to hear this.

 

I can see that this fault has been assigned to Openreach and engineer visit has been arranged for 26/11 PM (1pm - 6pm)

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ferguson
Community Star
Private Message TalkTalk
In response to David19411

on ‎25-11-2024 07:13 PM

Message 4 of 8

I am so sorry to hear about your loss. Please have a look at the help article here:

 

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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David19411
First Timer
Private Message TalkTalk

on ‎25-11-2024 07:03 PM

Message 5 of 8

Sorry, we don't know how to test the phone directly at the test socket

We only have until 10:30 on Wednesday to book an engineer appt

I am trying to book an engineer but keep getting this reply:

"We’ve run into a problem. Sorry, we’re working hard to resolve this issue. Please try again later."

We cannot send or receive calls on our Landline, so would be grateful if you could please help. 

My sister died at the weekend and I need to phone lots of family & friends!

Thanks for your help.

David19411

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎25-11-2024 11:24 AM

Message 6 of 8

Hi @David19411 

 

Thanks for updating your Community Profile.

 

The line test is detecting a potential fault. Can I just check, have you tested with the phone directly at the test socket?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎25-11-2024 10:30 AM

Message 7 of 8

Hi @David19411 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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