Morning
Have dial tone, but when calling out just get engaged tone. When dialling in from a landline callers get engaged tone and from a mobile a message " unable to connect, try later."
Did online chat Friday, the agent apparently carried out some line checks, I checked the test socket and they determined that the cause was my home phone. I got a new one and, unsurprisingly, the problem remains!
It may be a coincidence but, Friday morning I called TalkTalk on the landline to check if my option for VOIP had been registered, as I had not received any confirmation. The agent said there was nothing on my account but they had experienced glitches, so she would sort it out for me. She put me on hold for a few minutes (I don't know the reason), the line went completely silent but still connected, and when she returned she sounded like a demented Dalek - I couldn't understand a word, but she could hear me. After a few minutes she agreed to call me on my mobile to finalise things. Shortly after I got a call on my mobile who told me that the landline was engaged. A short while after that I tried ringing him back on the landline and got the engaged tone.
Can you also check that my VOIP option has been registered.
Regards
Adrian
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