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Get help with your TalkTalk landline and calling features.

Elderly persons landline not working

MILLIEMCD
First Timer
Private Message TalkTalk

‎16-12-2024 03:19 PM - edited ‎16-12-2024 03:20 PM

Message 3 of 3

My mothers landline doesn't appear to be working.  How do I report it?  She is elderly and lives alone, and I am not with her at present.

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎17-12-2024 07:11 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. Can I just confirm, are your mums details (home number,name and alternative contact number) in youur Community Profile? (not your own) Please do not post any personal information on the Community.

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎16-12-2024 03:33 PM

Message 2 of 3

You already have, or you will have done, as I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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