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Home Phone

Get help with your TalkTalk landline and calling features.

Elderly persons landline not working

MILLIEMCD
First Timer
Private Message TalkTalk

‎16-12-2024 03:19 PM - edited ‎16-12-2024 03:20 PM

Message 3 of 3

My mothers landline doesn't appear to be working.  How do I report it?  She is elderly and lives alone, and I am not with her at present.

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎17-12-2024 07:11 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. Can I just confirm, are your mums details (home number,name and alternative contact number) in youur Community Profile? (not your own) Please do not post any personal information on the Community.

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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KeithFrench
Community Star
Private Message TalkTalk

on ‎16-12-2024 03:33 PM

Message 2 of 3

You already have, or you will have done, as I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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