Problem with landline and internet

[Kenneth18]

Hi

Having problems with the landline, can't receive calls and every time someone rings up the internet goes off.

I tried the line test and it found a fault,but when I tried the longer test it couldn't detect the problem.

[Michelle-TalkTalk]

Hi @Virgindain 

I'm sorry to hear this. As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[KeithFrench]

Hi @Virgindain 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Virgindain]

I have no internet since Christmas. I already reported and still not fixed

[Chris-TalkTalk]

That's great news Kenneth, thanks for letting me know. If you do experience any further problems you know where we are 🙂

Chris

[Kenneth18]

Hi Chris

It's been perfect today,I think it must have been the micro filter 🤞

[Chris-TalkTalk]

Hi Kenneth,

I'm sorry to hear that you're experiencing problems with your service. How many telephone sockets do you have? Is your telephone and router currently connected to your test socket? Your guide to main phone sockets - TalkTalk Help & Support

Chris

[Kenneth18]

Ok thanks 

[KeithFrench]

OK, thanks. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Kenneth18]

Tried a new micro filter,still can't receive calls it just cuts out after a couple of rings,but the internet didn't go off.

[KeithFrench]

Have you tried a new microfilter?