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Home Phone

Get help with your TalkTalk landline and calling features.

Phone not working no dial tone

Blunderpuss
Conversation Starter
Private Message TalkTalk

on ‎07-02-2025 05:53 PM

Message 6 of 6

Hi - I have full broadband speed but no phone line. There is no dial tone at all. 

The problem is external I think. Does anyone know who I contact and how? Is it Openreach?

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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
In response to Blunderpuss

on ‎13-02-2025 07:05 AM

Message 1 of 6

Morning,

 

I'm glad to hear this and thanks for confirming.

 

Michelle

 

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Blunderpuss
Conversation Starter
Private Message TalkTalk
In response to Chris-TalkTalk

on ‎12-02-2025 09:47 PM

Message 2 of 6

Hi Chris. It was an external issue and it was fixed today thanks. Better late than never 🙂

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Blunderpuss

on ‎10-02-2025 07:09 AM

Message 3 of 6

Hi Blunderpuss,

 

How are you getting on, are you still experiencing problems with your telephone service?

 

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Blunderpuss
Conversation Starter
Private Message TalkTalk
In response to Gliwmaeden2

on ‎08-02-2025 05:31 PM

Message 4 of 6

Thanks Gliwmaeden2 I'll try reporting it on the chat function. 

Gliwmaeden2
Community Star
Private Message TalkTalk

‎08-02-2025 12:16 AM - edited ‎08-02-2025 12:16 AM

Message 5 of 6

You should report it directly to Talktalk, @Blunderpuss, so that they record it [that can start the clock ticking for engineers to sort it  / compensation if it takes too long etc.]

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

You can't report it directly to Openreach  - they'll just tell you to contact your ISP.

 

Staff on here won't be around before Monday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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