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Digital voice app

How do I find my old password as I need to enter it before I can select new password?

sjbvw by • First Timer
  • 586 Views
  • 6 replies
  • 0 kudos

call safe

Hi i am trying to turn off call safe due to the fact we are missing important calls from doctors surgery and dentist appointments and a few others i have tried all the ways listed on talk talk but i just keep getting the message that some services ar...

Boats by • Chatterbox
  • 548 Views
  • 3 replies
  • 0 kudos

Help with dads account

The account is in dad’s name and he is in hospital and has dementia and mum who is 91 can’t use the land line to make calls as she has gone over her limit and calls are being restricted. Until recently they had anytime calls but I think the account i...

Susan143 by • First Timer
  • 947 Views
  • 11 replies
  • 0 kudos

Landline not working correctly, if at all

Hi, for several weeks I have been unable to use my landline properly. If I try to make or receive a call the person on the other end either says that I sound as if I'm speaking under water or, at worst, they can't hear me at all. Twice now I have bee...

CindyW by • Popular Poster
  • 451 Views
  • 1 replies
  • 0 kudos

Caller display not working after removing a service

Every time a service is added or removed from my TalkTalk landline (VOIP over full fibre), caller display stops working. I have now contacted TalkTalk customer support via online chat three times over the last two weeks. Each time they say it's a "kn...

gcbus2 by • Chatterbox
  • 438 Views
  • 1 replies
  • 0 kudos

International calling to South Africa MTN mobile numbers

Hi, I am having a issue specifically when trying to call any number on the MTN network in South Africa, I have the international calls boost and calls to other South African numbers work ok. Is there a known issue with this? It used to call through o...

agm2502 by • Chatterbox
  • 1238 Views
  • 10 replies
  • 0 kudos

Home phone

Hello my package have is for my mams home as she has dementia, her memory is incredibly poor and for last two years or so hasn’t had a home phone, anyway as I’ve still paid for the package should I tell Talktalk about the fact there’s isn’t a home ph...

Phil50 by • First Timer
  • 959 Views
  • 7 replies
  • 0 kudos

Phone doesn't work when plugged into Wi-Fi hub

Hi. Can somebody please confirm that I have the digital phone service activated on my account? I still have my DECT base unit plugged into the old BT type wall socket (via an adapter), and though it works, the line is often very crackly. I've reporte...

JJ1950 by • First Timer
  • 1233 Views
  • 7 replies
  • 0 kudos

LandLine

HiWe have a VOIP Landline, and have had for some time, though our fibre was recently updated.Since the update the phone constantly gives the beep - beep tone as if there is a message.I have dialled 1571 many times, but there is no new or saved messag...

Theshed by • Conversation Starter
  • 1676 Views
  • 11 replies
  • 0 kudos

Phone down AGAIN,😡

This is now a JOKE!!No phone for over a month (last month) with the same fault as last year. Now, off since Thursday with the same fault.I’ve been online to chat for three and a half hours, all you do is go round in one big nightmarish loop asking to...

Landline

I have a fibre system and all devices are working effectively except for landline phone. There is a dial tone, and you can phone other numbers and they ring out and you can receive incoming rings but in all instances there is no voice. This problem I...

RoyD8 by • Conversation Starter
  • 1189 Views
  • 4 replies
  • 0 kudos

Resolved! International Boost not selectable

I used to select International Boost a month at a time. I now go to manage boosts and International boost is not listed. I have basically stopped using the landline for outgoing calls and don't have any phone boosts. Is International Boost only avail...

hughg1 by • Popular Poster
  • 1594 Views
  • 6 replies
  • 0 kudos

Grandstream fault yet again!!!!

Well, it has started yet again, flashing telephone icon on Grandstream unit yet no messages. Same time no incoming voice or outgoing voice. Need to pull power and reboot device to get the voice outgoing and incoming working again but that bl***y ligh...

Voicemail no indication

I am not getting the interrupted dial tone indication nor the icon on the telephone display when I have voicemail messages waiting (as verified by checking 1571). The messages record ok but I have to keep dialling 1571 to see if there are any message...

Help with mums account

Can anyone help / advise my elderly mother lives alone and is with talktalk and only use it for home phone. She suffers with dementia so finds it difficult calling up customer service and understanding things unless she's having help from me. I'm a 3...

Jgoods63 by • Popular Poster
  • 1723 Views
  • 17 replies
  • 1 kudos

Remove International and UK Calls Boosts

I have followed "My Telephone Settings" and unticked boxes to remove, update and confirm removing:International Max Calls BoostUnlimited UK Calls Boost But get message each time: "Sorry unable to find page"My latest attempt was on 09/09/2025 at 15.49...

Lost caller display

Hello, after updating an add on to stop premium rate numbers being able to be called which I thought was on I now have no caller display this has been doing this for about a month now and when I click to adjust phone addons on my account it is saying...

silone74 by • Chat Champion
  • 1145 Views
  • 4 replies
  • 0 kudos

Receive call from USA

My brother in the USA gets 'we are not accepting calls at this time' when he tries to phone me. I can phone him. I can receive UK calls.Inbound fault

Digital Voice 3rd time unlucky

Hi People, afraid to report the digital landline has gone down again, the third time in 3 months (the last time at the end of June 2025). So far this year from renewal of contract in March, I've been without a landline for 46 days. Usual symptoms - b...

mikeyar by • Whizz Kid
  • 1931 Views
  • 10 replies
  • 0 kudos

Does 1471 still exist ?

It's a long time since I used 1471 .... someone rang in the early hours (at an inconsiderate hour) and I'd like to find out which number/who it was. Tried ringing 1471 , but a message says "you are not subscribed to this service". So ... what's going...

EssH88 by • Chatterbox
  • 1783 Views
  • 11 replies
  • 0 kudos

Home phone

How do I cancel my landline extra charge

Rw123 by • First Timer
  • 1107 Views
  • 2 replies
  • 0 kudos
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