Messed it up

[MerlinBengal]

Morning, can a Grandstream be set up again over the internet by TalkTalk as I accidentally held the reset button too long and factory reset?

[Philile-TT]

@MerlinBengal thank you for the update. 🙂

[MerlinBengal]

Left it on all day, did a soft reset @2045, then left it alone. BY 2300 Device was active and working again. Thank you all 😀

Everything ticking along nicely now.

[nambuso-TT]

I understand, please contact the full fibre department should you have further enquiries and rest assured they will get to the bottom of the issue for you. Thanks

[MerlinBengal]

Very slow flashing but handset has engaged tone. 

[nambuso-TT]

Noted:)

[Billx]

I am sorry to bring this up again, @nambuso-TT 

Currently the telephone number  03451720074 is an alias for the general telephone number 0345 172 0088

So, 03451720074 is not a special telephone number for Full Fibre

If it is meant to be a special number, then TalkTalk must correct this soon

[KeithFrench]

Hi @MerlinBengal 

If that is the phone light, then it depends on whether it is fast flashing or slow flashing:-

Phone	Fast flashing	Phone off hook or user busy
Phone	Slow flashing	Voicemail waiting

Have you tried disconnecting the phone system & using a different phone handset?

[nambuso-TT]

I am very sorry to hear this @MerlinBengal. Please do allow the case manager to look into this for you. I can see that you are not happy with this, please refer to your private message as I have sent you a complaint link for you to know more about our complaint process. Thanks

[MerlinBengal]

Escalated to a case manager who will call withing 2 to 3 days. Absolute crap!!!

They should be able to access the Grandstream via online. Reprovision the unit and hey presto, happy customer again'

Hub3 has gone as flakey as hell. I have reduced the overhead again switching most of the network to my other router but cannot get over this phone problem.

This was as it was, before I got the managed switch so I could remove the hub3 but the need for the phone means I have to have it back in network as main router. Now that has gone belly up as the green port has decided today to not work. Router is very hot so I will break warranty on it and fit a fan, obviously a heating problem with this particular unit. That will have to be later as I have to go out.

[MerlinBengal]

Flashing blue light, yesterday I could access through admin and the details showed not registered. Today, no amount of playing with it will let me in again through admin,  reserved 192.168.1.26

Also engaged tone. 

I am on to support right now but hub port for the phone went flakey last night as well. So trying to get this HT801 reprovisioned.

Really am not getting very far with support. I just want a reprovision.

[nambuso-TT]

Thanks for assisting Keith:) 

[KeithFrench]

Hi @MerlinBengal @nambuso-TT 

Does the light display on the Grandstream show whether the phone is registered or not?

[nambuso-TT]

Hi there 

@KeithFrench any suggestion on this?

@MerlinBengal Looking into your account I can see that you are a full fibre customer. Please contact the full fibre support using the below number so that they would be able to look into this for you. Thanks 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively, you  can use the below live chat link: 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529