@Gliwmaeden2
You would like to think it was that simple
However after dealing with 6 different people on 3 separate occasions and each time being close to 2 hours to achieve absolutely nothing does not bode well/
I had a renewal offer
I accepted the renewal offer
I get charged double what I should be
I contact customer services who "sort" it out and start new contract.
Next bill comes, double what it should be.
Contact customer services who spends nearly an hour telling me I did not renew
After I asked why was it the Yuview had been removed as requested as per my request but nothing else done
After another 40 minswaiting I am told oh yes I have it and I have sorted it. I will issue credits for the overcharges and will put you through to loyalty department. I have alrady messsaged them and it is sorted.
I get transferred to loyalty department to be kept waiting 20 mins before they even answer/
Then I have to start all over again and said you should already know this etc
Another elongated pause for many minutes.
Response. Oh yes I can see this and your previous conversation asking for the new contract.
OK, Great can ewe sort.
Response after another long pause
Oh I am sorry I cannot deal with this, you will need to speak with someone on the 0345 phone number.
To which I was flabberghasted and said I am not willing to spend another 2 hours on the phone after over 4 hours on chats.
Do you want to speak to a manager
Yes!
No more response, So I asked if they could call me on the Monday to sort.
Now Tuesday and nothing
Since I have looked at Vodafone etc and find they offer the same for less or similar money.
Over 20 years with talktalk and this is how they now treat customers
