Cancelling Call Safe?

[jazzman3]

I had an email today about the notification that TalkTalk are going to start charging for this service. I never use the phone, so I tried to disable the Callsafe feature as the instructions on the email. However, there is no option for Callsafe or to disable this feature. Please help?

[Philile-TT]

@jazzman3 CallSafe has been disconnected, I have just checked your account. 

[Gliwmaeden2]

Also worth taking a look at this area of My Account,  @jazzman3:

https://help-centre.talktalk.co.uk/Manage_account/Offers_and_Upgrades/Add_or_remove_a_Boost

Check what is or isn't ticked in there. It's probably worth adding Last Caller Barring [which you wouldn't have been able to use while Callsafe was selected].

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rej...

[Gliwmaeden2]

It seems to be so, @jazzman3:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/About_CallSafe

[jazzman3]

I have tried another browser and found a setting for CallSafe. Just looking for advice is it just a matter of turning the CallSafe setting to off and CallSafe will be removed from your account

[siphosethu-TT]

Please note that there is no way for me to switch it off from my end, try contacting the better value team perhaps they might be able to help. Thanks

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[siphosethu-TT]

Hi there @jazzman3, I'll have this this looked into for you please bare with me while I investigate. Thanks