I replied to an e mail you sent me about changing from a copper line to digital yet

[GARETH61]

I was told my bill was going up an extra £12 a month if I did not change from an old copper line. I have changed to full fibre with digital voice via the e mail you sent me but am still on the old copper line? 

[Garytalk]

Well thanks for this information, I appreciate it.  Could they not just have sent an email to everyone to state this delay?

[Arne-TalkTalk]

All the requests for the move to Voip are being processed, its just taking a bit longer than expected.

Sorry

[Garytalk]

I'm in the situation as you.  There seems to be no communication from them once we opted in to this.  We're left in the dark about it and I am now without a landline. 

I hope we get some resolution to this soon.