Full Fibre Install Issue

[U913137]

Could you tell me the status of my Installation please. City fibre visited Wednesday (5/3) to install but identified a blockage somewhere in the pavement when they tried to run the fibre from the end of our drive back to the cabinet. They said someone would visit later that day or on Thursday but I have heard nothing. I can’t find anywhere in my account where I can track any progress.

[Chris-TalkTalk]

OK thanks 🙂

[U913137]

Thankyou Chris, 17th is OK for us if we are needed

[Chris-TalkTalk]

I've checked the City Fibre systems and this is the latest update that we have - We have City Fibre Specialist Partners scheduled to attend by 17/03/2025 to further investigate and resolve the issues identified earlier by our City Fibre Engineers. If we require your customer to be home, we will reach out and ask for you to get the customer's availability.

I'm sorry this is taking so long to resolve, apologies for any inconvenience

Chris

[U913137]

Nothing Chris

[Chris-TalkTalk]

Hi U913137,

Have you heard anything from City Fibre since your last post?

Chris

[U913137]

I have more faith in the support team here thanks so I can wait until Monday

[ferguson]

The support team here won't be back online until Monday. It will be quicker if you get in touch with customer services directly, contact details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529