Extremely unhappy
on 05-02-2025 01:08 PM
Message 5 of 5
I had full fibre 500 installed on 24th of January 2025 , Fibre working fine but my online account is stuck saying that I’ve missed my engineer visit ?
wich I didn’t as they turned up and installed on the day we arranged ? Also my phone number hasn’t been activated and am unable to use my home phone for business purposes.
I’ve raised this issue 4 times and still had no response or answers ?
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4 REPLIES 4
on 03-03-2025 02:09 PM
Message 1 of 5
Hi Laughingjester
There is an open complaint, so we have to leave this to the complaints team.
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on 01-03-2025 08:50 PM
Message 2 of 5
I have re-escalated this for you, bear in mind that the support team won't be back online until Monday.
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on 01-03-2025 08:41 PM
Message 3 of 5
This is still unresolved 😡
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on 05-02-2025 01:59 PM
Message 4 of 5
I will raise this for you
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