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Message 5 of 5

I had full fibre 500 installed on 24th of January 2025 , Fibre working fine but my online account is stuck saying that I’ve missed my engineer visit ?

wich I didn’t as they turned up and installed on the day we arranged ? Also my phone number hasn’t been activated and am unable to use my home phone for business purposes.

I’ve raised this issue 4 times and still had no response or answers ?

4 REPLIES 4

Staff

Message 1 of 5

Hi Laughingjester

There is an open complaint, so we have to leave this to the complaints team.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Message 2 of 5

I have re-escalated this for you, bear in mind that the support team won't be back online until Monday.

Message 3 of 5

This is still unresolved 😡

Staff

Message 4 of 5

I will raise this for you

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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