NoAdaptor received for the home phone after Update to a cityfibre fibreoptic

[fskaramagkas]

A router came in the post before the upgrade but I did not receive a landline phone adaptor to connect my landline

[Debbie-TalkTalk]

Hi fskaramagkas

Are you using the WIFI hub 2 router? 

If you are already in contact with our team by phone then they will be able to sort this for you.

Thanks

Debbie

[fskaramagkas]

no I have not got an eero either.

I talked to talk talk on the phone , the assistant was called John , he said when they are ready he will send me a confirmation update so please check on the account log

[Debbie-TalkTalk]

Hi @fskaramagkas 

Apologies, I can send you a digital voice adapter. Can I just check, did you receive an eero?