I have had my full fibre line for about a year now. I would like to say its been great, but it's not been. I have had two big faults with the line. Both times the line just went down with the ONT going red. Both took a few days to fix, but got there in the end.
I must say that getting it sorted is strange. You ring up and say your internet's down, and they send you a link to the internet to get it fixed. But I have no internet - that's why I'm calling!
The line has also out of the blue on many occasions just died for a few minutes or two, even though the ONT box had three green lights. Now over the last few weeks it's got worse. It would go down every night, two to three times, even though the ONT still had three green lights.
That was until a few days ago when it went down and stayed down for hours. Before all of a sudden coming back to life from nowhere. It was short-lived, and before a few hours had passed, it was down again. This time it did not return until the morning, before going down again less than an hour later.
I got in contact with support, and they made me do the normal things to test my setup. They said the line is working fine from their end. Having done all these things and not finding out why my connection was not working - even though I had tried three routers of which all worked on this connection before, and connecting directly to the ONT - I was still not getting an external IP address on any of them.
All said the same thing: no IP address. So support said I need a new router as that would be configured better to handle my connection. But that's the same router as the old one that works when the line is working!
How is that going to fix it if the ONT isn't giving out an IP address?
So now I have to wait and test this new router, which will probably work when the line is working but won't when it's not. It just seems like a waste of time and money.
I could understand if it was just one router, but it's three routers I've tried and two direct connections to the ONT - all fail to give me an IP address, but all work when the ONT is giving out IP addresses.
How is a new router going to fix it if everything works when the ONT gives an IP address, but nothing works when it doesn't? The ONT has all green lights all the time, even when not working.
Having read some of the posts on here about the same thing makes me see I'm going to be in for a hard time getting this sorted. As of right now, I have a fibre connection that works for about an hour a day and then stops.
Ref 15605550
