As mentioned in reply to your post from yesterday, @CarrolC, please contact Talktalk directly to ascertain whether they are completing the form for you.
https://community.talktalk.co.uk/t5/Email/Lineone-email-address-is-not-linked-to-my-current-broadban...
Several people have received warnings about losing their email despite being a paying Talktalk broadband customer, unless you subscribe to Everymail.
Whatever you do, don't subscribe to Everymail, as the process cannot be reversed back to Talktalk if you do that.
Longer term, it's better to use free email like Gmail or Hotmail as it's not affected if you change / leave ISP etc.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
