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EERo Router keeps glitching , how do I sort this quickly

DrVMPS
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My router keeps just not working for around 20/30 min periods 

3 times in 7 days now. 
by the time I get through to someone and they “run the test” they tell me they have “fixed the problem for me” 

they clearly haven’t. 
How do I get them to send me a router without losing my mind at customer service. 
I’ve just had a complaint where they lied to me completely dismissed after 30 days! So how do I get this to happen. Any help greatly appreciated

you can’t label your message with “bad customer service” of course not 🤣  

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