Problem with old Huawei-HG633 router

[patrick_ingham]

Dear Sir/Madams

I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are unable to connect their devices when only 1 or 2 other devices are connected. The 3 green lights are constantly flashing always, which is not normal operating. Restarting the router temporarily fixes it, but the speed is never normally maximum and it drops down very quickly. I think I've had this router from 2013 possibly longer so its very out of date. As a long standing customer (over 20 years including AOL), would it be possible to receive a new router as a replacement? My contract expired in August and I would like to renew but I would like to have a new router as I'm paying a lot of money for a poor unreliable service at the moment.

Many Thanks

Patrick Ingham 

[Michelle-TalkTalk]

Morning Patrick,

I'm glad to hear this and thanks for letting us know 🙂

Michelle

[patrick_ingham]

Hi there

I have received the new router with thanks, set it up and have had no problems since with my internet service. I have sent the old router back for recycling.

Thanks for your help

Best wishes for the new year

Patrick 

[Debbie-TalkTalk]

Hi @patrick_ingham 

It's no problem 🙂

Debbie

[patrick_ingham]

Good morning Debbie,

Thankyou very much for helping me , I need working internet to run my business.

Best regards

Patrick 

[Debbie-TalkTalk]

Hi @patrick_ingham 

I'm sorry to hear that the router has stopped working. I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[patrick_ingham]

Ok so I haven't had a chance to do a live chat because I'm out working everyday from early till late. The router is now dead no lights and won't turn on, I am posting this from my phone. It had been making a buzzing noise the last few weeks. Can I please have a new router sent to me asap please ? As others have on this forum without having to phone or live chat which I'm not going to be able to do until I stop working for Christmas.  I am still a full paying customer on a rolling contract, I will be happy to renew online through my account once I actually have a working router, otherwise I'll just find another internet provider, many thanks I look forward to your help

[Michelle-TalkTalk]

Hi patrick,

It would be worth live chatting with our Loyalty Team as they will be able to look into this for you.

Thanks

Michelle

[patrick_ingham]

Hi Debbie, thanks for your reply, no I haven't spoken to anyone I just got an email in August about renewing and then forgot to do it. I usually do it online through my account but obviously don't speak to anyone live when doing so.

[Debbie-TalkTalk]

Hi @patrick_ingham 

Apologies for the delay.

Have you spoken to our Loyalty Team about your renewal as they should also be able to send you a new router.

[Divsec]

Hi @patrick_ingham I'm sorry you didn't hear today, I'm sure tomorrow will see things move forward for you.

[patrick_ingham]

thanks very much

[Divsec]

Hi @patrick_ingham your post has been escalated and I'm sure you will have a helpful response.