Dear Sir/Madams
I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are unable to connect their devices when only 1 or 2 other devices are connected. The 3 green lights are constantly flashing always, which is not normal operating. Restarting the router temporarily fixes it, but the speed is never normally maximum and it drops down very quickly. I think I've had this router from 2013 possibly longer so its very out of date. As a long standing customer (over 20 years including AOL), would it be possible to receive a new router as a replacement? My contract expired in August and I would like to renew but I would like to have a new router as I'm paying a lot of money for a poor unreliable service at the moment.
Many Thanks
Patrick Ingham
