Broadband

[gerry17]

I have had a Guarantee download broadband speed of 32 mbps all of  sudden you dropped it to 24mbps I would like to know why still got nine months of my contact to go been with long Long time now never missed one payment been happy with service thank you.

[Gliwmaeden2]

Please return to the message board and click on start a topic as this is an old thread, @jonisa.

Staff only respond to the original poster. 

[jonisa]

i need help

[Michelle-TalkTalk]

Hi gerry,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hi gerry,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

TalkTalk will not have dropped your speed, you either have a fault on the line or problems in your property. To prove which, if you log on to your router, what speeds does it show there?