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Broadband help

For queries about your TalkTalk broadband service.

Message 4 of 4

Hello, my Internet has been working fine and yesterday I woke up to no power going through my router. No lights etc. I have tried unplugging it, factory reset for 30 seconds with no luck. Can someone please send me out a replacement router and a bag to send the faulty one back in ASAP please.

3 REPLIES 3

Staff

Message 1 of 4

Morning @Kayla5385

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

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Message 2 of 4

Done debbie

Staff

Message 3 of 4

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences