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Broadband help

For queries about your TalkTalk broadband service.

Very bad internet for more than 10 days

Alex20
Newbie
Private Message TalkTalk
Private Message TalkTalk

Message 2 of 2

From 2 weeks ago we have a very bad and awful incident, we contacted talk talk so many times and you didn’t do anything. Once 2 weeks ago one guy did something with the wires under the ground in front of our house and after that we can just use internet in one device only. And our router which we bought from curry’s to have more speed of internet stop working , just we can use the talk talk rubbish router with low speed. Why don’t you take care of this matter after 2 weeks that we contact ? You are rubbish.

we need an engineer to come and solve our problem instead of talking to robot. How disgusting is your service. You Have to send an engineer to fix the problem that another engineer made for us.

Our telephone:[personal details removed]

our address: [personal details removed]

my mobile: [personal details removed]

solve this problem, I work from home and my computer can not connect to internet.

I am waiting for your call if you care and I know you don’t care.

 

🤷‍♀️ 

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Alex,

 

I'm sorry to hear that you're experiencing problems with your service. If you still need assistance can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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