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Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
We have no internet since Thursday night. We have reset the router and ONT. We had an engineer visit as there was no internet when we plugged a device directly into the ONT. Engineer said no fault with line or ONT. Eero router will set up but then sa...
Great response from TalkTalk sales. I negotiated the deal I needed - 500 data plus VOIP on transferred phone number and disconnection of FTTC line.The Eero 6 PRO arrived this morning and setup was supremely easy.BUT.... Speed test shows download only...
Is there any chance someone in support could check my line at the moment. It seems to be dropping out and massive packet data loss!Nothing has changed and it's been stable for weeks if not months.Something isn't right?There seems to be massive crackl...
Hi,my name is Oksana my account nr is [removed].I have problem with ruoter and is not work properly.It was overloaded and the signal comes only for a maximum of half an hour and then disconnects again. What to do in that case?Will you send a new rout...
Surely someone can help me on this. Hours spent on the phone and on the online chat bots. Talk Talk engineer booked to come out to me, he turns up, he is an independent engineer who hasn't a clue about the Eero boxes and totally wasted 2 hours of my ...
Could you connect me to a customer service representative?
what has happened is my current tarrif has ended and I’m currently in like a deemed contract and was told my rates will increase from £30.88 to around £41, I was offered a ultra fibre package the fibre 150 I believe, I was signed up to that around 2 ...
I reported a fault on Thursday and a CityFibre engineer came out the next day. He said that another team would need to come out to do the repair but I now have no way of checking the status of this fault. How do I track issues like this when I can’t ...
Evening. Sorry, this is going to be a long winded one. I was meant to have full fiber installed at my flat today. I’m renting the upper half of a house and the lower half is owned by someone else. The engineer said that the access point from the stre...
My partner and I purchased broadband with talktalk on 01/04. The go live date was 5/04. We moved into our new house on 03/04. When we arrived at the property we noticed the cable to give power to the fibre ONT was missing which means we would not be ...
Good day I urgently need assistance with my internet connection. I am experiencing the same issue I’ve seen on multiple posts now, my eero device connects to my phone’s Bluetooth and then fails the next step as it says it cannot connect to the intern...
We've been without WiFi for over a week now.Had engineers not showing up, cancelling appointments and no updates. I was supposed to be called by a complaint case worker this evening but no body did. I don't know what to do. I cannot face anymore time...
Hiya, when will my account receive the automatic compensation for the delay in service?The go live date was 22-02-2024, the original installation date was for 12-01-2024 so I should get credit for 40 days at £5.83 per day.
Same problem as everyone else with same subject. Countless conversations on chat and some phone. Repeated diagnostics, Openreach sent to resolve, claims (texts/emails) to have resolved but same issue in the app failing at the wan ip address. Any act...
Eventually managed to report fault on Monday 11-03-24 after trying all previous day due to TalkTalk systems down. Anyway arranged for Openreach engineer to call yesterday between 1&6pm, which he did. After a few checks he discovered the fibre cable h...
Hello, I recently joined TalkTalk and although, I was originally told my activation date was the 22nd, I then recieved an email from Openreach saying that they will be coming out on the 26th of this month. TalkTalk confirmed via live chat this is now...
Hi AllI am trying to cancel an upcoming appointment with City Fibre who are due to upgrade us to full fibre broadband. I contacted TalkTalk via live chat yesterday to make them aware of this, who told me I need to contact City Fibre direct. I called ...
I need a some one out to fix the broadband the wires that are in the garden have been dug up
Hello there I had the engineers round on Monday to install our full fiber and have had a solid amber light since it's been switched on, the engineer said it should be up and running within 24 hours and it's still not working. My wife needs the intern...
Good morning , I want complain about communication with the talk talk team . I just start from 23.02 new contract. My contract includes: *speed 300 mps ( minimum guaranteed 200mps) *included TalkTalk tv * includes phone call * guaranteed no increase ...
Had full fibre installed today, internet worked for a few hours then I notice the PON light on permanent red with no internet connection I have turned off and left it but no joy please help, not great after only a few hours of working
I reported a fault yesterday (REP-14032459) - my fibre's completely gone and they said it was a problem with the exchange. An openreach engineer has been "on the way" since yesterday. Is there any way to get some more info on what's actually going on...
I do not know what a value is.
Can anyone advise please on what to do - have spent 7 hours to talktalk via messenger and chat and an engineer visit and am getting nowhere! In summary, download speed on router 44mbps, upload speed 0.8mbps on a good day and that’s with just one devi...
Hi, please can anyone help me. I had full fibre 150 upgrade installed on 2 nd February, The engineer who came was from a company called MJ Quinn , I was expecting openreach. Since the engineer left I have no landline via the voice adapter and no TV c...