Good day
I urgently need assistance with my internet connection.
I am experiencing the same issue I’ve seen on multiple posts now, my eero device connects to my phone’s Bluetooth and then fails the next step as it says it cannot connect to the internet.
I’ve chatted to multiple TalkTalk agents, and eventually a technician was sent out as well - however the issue has not been resolved. While the agent was here we managed to call TalkTalk who said my line is up and running and they cannot find any faults, similarly the agent reached out to his OpenReach team who said the modem/fibre box reflects 3 green solid lights which means it’s working correctly. They ran out of solutions as they could not figure out the issue and suggested to try another Eero device which has now been ordered but will only be delivered at the latter end of next week, and I have to survive until then with absolutely no internet connection - and I am convinced it will not resolve the issue. I have read multiple posts of people in the exact same situation who have confirmed that the new eero device did not resolve anything.
I have tried connecting my laptop directly into the fibre box, and no connection is found - this lead myself and the technician to the conclusion that the problem lies with the fibre box, however Openreach kept saying it seems to be running appropriately however they are not picking up any connection to the eero on their end.
I have now come across some posts stating the solution was for the technician to force something through the ONT in order to establish the connection to the eero (I
determined as much already in though feedback on here and running the ipconfig etc whilst plugged directly into the ONT).
Please could somebody kindly assist by sending a technician out ASAP?? I honestly don’t think I’ll be able to keep my job if this issue persists, as I work from home but have not been able to complete my daily tasks because of this. I am on the verge of cancelling my TalkTalk services as I now have to wait basically a week for the new Eero device which I know won’t work - I might as well get another service provider during that time.
My last hope is to kindly request another engineer as I believe this issue could so easily be resolved.
@KeithFrench could you kindly put me in contact with someone who can assist.
