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Auto compensation not credited

arcticblue
First Timer
Private Message TalkTalk

on ‎25-03-2024 07:38 PM

Message 6 of 6

Hiya,

 

when will my account receive the automatic compensation for the delay in service?

The go live date was 22-02-2024, the original installation date was for  12-01-2024 so I should get credit for 40 days at £5.83 per day.

 

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5 REPLIES 5

arcticblue
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎26-03-2024 10:09 AM

Message 2 of 6

Thank you Arne. Your support is greatly appreciated.

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to arcticblue

on ‎26-03-2024 10:04 AM

Message 3 of 6

Hi arcticblue

 

I have asked the Auto compensation team to investigate,

 

Once the investigation is complete you will receive an SMS/Email.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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arcticblue
First Timer
Private Message TalkTalk
In response to ferguson

on ‎25-03-2024 08:24 PM

Message 4 of 6

Cheers mate, I appreciate that.

I really appreciate your help.

ferguson
Community Star
Private Message TalkTalk

on ‎25-03-2024 08:15 PM

Message 5 of 6

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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