Full Fibre
We’re rolling out the UK’s fastest, most reliable broadband nationwide – Future Fibre. If you've got a question about amazon eero or our fibre to the home service then this is the place for you.
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Forum Posts

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Engineer No Show and lousy customer support

Extremely lousy support! I received a call saying, my connection is being upgraded to full fibre. Then I get a confirmation on 24Jan for the installation engineer's visit between 1300 and 1800 on 09Feb. I confirmed this and I get another call about 3...

naveenh by First Timer
  • 1739 Views
  • 4 replies
  • 0 kudos

Auto-compensation not recieved

I am honestly sick to death of having to chase Talk talk.I had a whole month of no connection in MAY 2023, and was promised auto compensation would be paid within 30 days. Guess what, I'm still chasing the payment, but talk talk make it so difficult ...

Woffpops by First Timer
  • 951 Views
  • 1 replies
  • 1 kudos

Flashing lights on new router

I've recently upgraded to Full Fibre & supplied with a new modem to accommodate the landline connection.For the first week, the light remained white.However, every 23 seconds (yes, I timed it) it cycles through 2 white, 1 orange flashes, 3 times, the...

JohnC61 by First Timer
  • 1356 Views
  • 2 replies
  • 0 kudos

Unreliable connection

My Full fibre Broadband drops out several times per hour for several minutes each time! What is going on? This is not much better than dial up!

W00dbank by First Timer
  • 1025 Views
  • 2 replies
  • 0 kudos

Upgrade in Crowthorne area, RG45

I just had a text which says its from talk talk , it says our home is being upgraded to full fibre broad band on 1st March, and asks me to respond to confirm the date is OK I just wanted to check it was genuine and not some sort of fraud before I res...

Faulty Eero Pro 6

I received an additional Eero Pro 6, which strangely came in a different flatter box. I try and connect it and it will not connect displaying the following picture. I have restarted my network,.wired it to the main router. Gone through the setup agai...

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Iain2425 by Popular Poster
  • 6551 Views
  • 18 replies
  • 0 kudos

Full fibre 900 versus 500 no speed improvement.

Recently went live on the 29th of Jan with the FF900 package from FF500 after 18 months. No noticeable differences in speed I’m afraid. In fact I’m averaging around 300/350 mbps on wireless and got better overall speeds on the smaller 500 mbps packag...

Julie01 by First Timer
  • 6233 Views
  • 7 replies
  • 0 kudos

Missed phone call.

I have been waiting for a phone call from the escalation team., regarding an ongoing complaint , re landline and line,router and limited access to my acct. This has been an unresolved issue since Nov 23.I was unable to take the call, I need the callb...

No Router Or VOIP Adapter

HiAt the moment I am on FTTC 65.But on Tuesday ( 8am to 1pm ) 13th February, Openreach is coming to install FTTP - Fibre 150 with VOIP.The trouble is...I'm a little worried, as I've still Not received the required Talk Talk router or the VOIP adapter...

NitaRoze by Whizz Kid
  • 2622 Views
  • 8 replies
  • 0 kudos

I missed my full fibre installation appointment

Hi, I missed my full fibre installation appt at my home in January as I was unwell with covid. The link in the email to rearrange installation isnt working. Can I re arrange installation from here?

Gmorri by First Timer
  • 907 Views
  • 1 replies
  • 0 kudos

Internet down.

Hi chaps, as above. Just stopped about 10 minutes ago. Can't get anything from Test my connection. Am in the process of trying a 30 minute shutdown on both ONT and router, but would be grateful if you could check from your end anyway. Ta. @Chris-Talk...

ferguson by Community Star
  • 2369 Views
  • 8 replies
  • 0 kudos

Router

How do I find out what ghz is my WiFi running?

Wendy48 by First Timer
  • 1154 Views
  • 2 replies
  • 0 kudos

Voip

I upgraded to full fibre and no longer have a landline. How do I connect a phone to my router to use voip ?

Ruter

I have ordered my service with talk talk for full fibre 150. the engineer has been here today and did all the installations but I have not received the route eeroI would like to know when I will be able to receive this router to use the internet

Problems after full fibre installation

Hi, please can anyone help me. I had full fibre 150 upgrade installed on 2 nd February, The engineer who came was from a company called MJ Quinn , I was expecting openreach. Since the engineer left I have no landline via the voice adapter and no TV c...

Free upgrade

I have received an email from possibly talktalk saying that we are getting a free upgrade to double broadband speed through city fibre is this genuine or a scam

Not receiving nowhere near estimated speed

I'm paying for full fibre 900mbs Internet & only getting round 300-400mbs connection drops out all the time, was told it would straighten out but here i am still disappointed & paying for a service I'm not receiving