FTTP NO EXTERNAL IP Help

[Andrea967]

As the title says My modem says it can not connect to the internet due to FTTP NO EXTERNAL IP. 

[Chris-TalkTalk]

Could you please add a contact telephone number to your community profile and I'll ask our Faults escalation team to try to contact you again

Chris

[Andrea967]

Im her husband look on the notes, My number should be saved

[Chris-TalkTalk]

What is the best time for our fault escalation team to contact you?

Chris

[Andrea967]

I will leave this chat open and you can speak to my husband about it.

[Andrea967]

They tried but as i stated Iwork 12 hour shift and about to leave for work soon. Also as i stated my service light is of has never been on, Also you have charged my bank for the 8th ???? I have had 0 service. Fed up now please fix it or cancle and i will go else where. 

[Michelle-TalkTalk]

Morning Andrea,

Just checking back in to see if our team have made contact?

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

Thanks for confirming. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[Andrea967]

Yes, everything is connected correctly. 

[Andrea967]

The service light is off, The rest are on.

[Chris-TalkTalk]

Hi Andrea967,

Just to confirm, you currently have the eero connected directly to the ONT? Which lights are on, on the ONT?

Chris

[ferguson]

OK, thanks, I have re-escalated this to the support team for you. 

[Andrea967]

Yes i did that

[Andrea967]

where is this?

[ferguson]

@Andrea967 

Put your account number in the Private notes section.

[Andrea967]

Also, I do not have a phone number.

[Andrea967]

Yes. I work 12-hour shifts and my husband can't do anything without me here, My internet is still off I have no service as it shows only 3 lights on my router / eero is flashing blue to pair but as the title says FTTP NO EXTERNAL IP is as far as I get, FIX this issue ASAP as this is over 10 weeks since I ordered the internet from you!!!.. So far this super fast fiber is the slowest I have ever had in 20 years.

[Michelle-TalkTalk]

Hi Andrea,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Apologies for the delay. I've just posted on your topic this morning.

Michelle

[Runner1409]

Don't bother posting here, they are too slow.

Go to TT's website and chat with them, they will make you go through checks and such and eventually realise the problem is not on your end.

If they claim a "misalignment", good luck... I haven't had internet in more than 1 week.

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. Was this installed by CityFibre or Openreach? What lights are currently on the ONT?

Can you please update your community profile to include your:

• TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle