WAN IP address

[DanTT]

Hello

I have a problem during setup of my eero pro 6. 

 

 I have tried everything to make it work but all the time the same issue. 
I have upgraded to fibre 500 from fibre 35 and now I don’t have any broadband.
 
I have read that the issue was that customer profile wasn’t updated to fibre and maybe is the same for me. 

Could anyone help me please!

[LiamG7]

Thanks for the reply. Glad you got there eventually, however painful!

[Anonymous]

Thanks for confirming Dan.

Michelle

[Dan241]

Yes it’s solved. The issue was that my account was not switched from Adsl to fibre. It was TalkTalk fault from start when they setup my account. 

[LiamG7]

did you ever get it resolved? I've been told I need another router but i don't see how that will rectify things when I also get nothing when plugged directly into the ONT...

[Anonymous]

Hello,

I'm sorry to hear this and we will pick up your topic shortly.

Thanks

[DanTT]

Hi Ally

Yes it’s solved. I think the issue was that my account was not switched from Adsl to fibre. I have had like 4 separate emails that line is live but it wasn’t until 8th day. 

[Dinsdally]

Hi Dan, 

Apologies for the ask but did this ever get solved? I’m having exactly the same issue and would love to be able to point someone at a fix because even though there seem to be an awful lot of posts about it, none of them look to be solved.

Cheers

Ally

[Chris-TalkTalk]

Hi DanTT,

I've received an update, the Future Fibre team are still trying to resolve this, unfortunately there's more to it than they initially thought but I should receive another update tomorrow

Chris

[Chris-TalkTalk]

No, you don't have to start a new topic. I've still not received an update, I'll chase this for you

Chris

[DanTT]

Do I have to create new topic?

[Chris-TalkTalk]

Apologies for the delay, I've asked for an update. I'll let you know when I have any more information

Chris

[DanTT]

Hi

Still No progress? Really? Since Friday no update? Is that’s how TalkTalk get away with paying delay compensation? Simply by changing customer contract and start date? That is next level of disappointment…

[Chris-TalkTalk]

Hi Dan,

I've not received anything further from our Future Fibre team, I'll let you know when I do

Chris

[DanTT]

Hi

Is there any progress?

[Chris-TalkTalk]

OK thanks, I'll pass this on to our Future Team

Chris

[DanTT]

It should definitely be fibre 500. I have never asked to downgrade. I asked them to restore my original connection temporarily until fibre 500 was activated. I think there was some confusion into what I was requested. I am more then happy with fibre 65 for now until fibre 500 is activated. 

[Chris-TalkTalk]

Thanks Dan,

The Future Fibre team have said that it looks as though the service has been downgraded back to Fibre 65, they just want to confirm with you that it should definitely be Fibre 500 and the downgrade hasn't been initiated by you?

Chris

[DanTT]

I have done it. You should have access now. 

[Chris-TalkTalk]

Hi Dan,

I've sent you a PM to confirm some details so that we can look into this further

Chris

[Chris-TalkTalk]

OK thanks, I'll let our Future Fibre team know

Chris