Access to Netflix I Player in all rooms
on 27-03-2024 07:29 PM
Message 6 of 6
I have had Fibre installed recently. The box with TV is in lounge. There are tvs in kitchen and bedroom and
when I play Netflix I Payer etc in those rooms it only plays for a short time then goes off
Why is this?
it never happened before I changed to Fibre
Anne Pritchard
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Buffering
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Connection
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Streaming
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5 REPLIES 5
on 28-03-2024 08:58 AM
Message 1 of 6
Hi
OK, there could be a localised Wi-Fi issue or interference.
I see you are talking to Chris about Wi-Fi extenders, so I'll let you pick this up with Chris.
Karl.
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on 28-03-2024 08:33 AM
Message 2 of 6
I’ve had the router a few months
Anne Pritchard
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on 28-03-2024 08:26 AM
Message 3 of 6
Hi
How long have you had the current router ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 28-03-2024 08:21 AM
Message 4 of 6
Yes they are connected via wifi
They do not give any errors
The service goes down showing percentages before it cuts out and a message appears asking to me
re connect
Anne Pritchard
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on 28-03-2024 07:54 AM
Message 5 of 6
Hi
Are these other TV's connected via Wi-Fi ? Do they give any errors ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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