I've had this problem for the past few days. Every other app is opening, and I can access my Amazon account on my phone or PC, but every time I try to open the app on my set-top box it loads then closes and returns me to whatever was on before.
I tried contacting TalkTalk this morning via the site, and got through to what I thought was a real person (named Kirti) who was no help whatsoever. I question if they were human because the response to my issue seemed unrelated to what I was telling them. I've downloaded the transcript[t and will be using that in my complaint.
anyway, looking on here, I can see this amazon lock-out is happening to others too. Am I right in saying it's the outdated set-top box I have not allowing a recent update to the app to work? If so, then why haven't we been made aware of this, via email, via a message on their website, or when I specifically mention this problem to them?
I've already lost access to Netflix via the set-top box, and now it seems Amazon too, all because the box is old? I don't have a smart TV so rely on the TT box to allow me to stream these services. At the moment I'm having to cast them from my phone via a google stick, but this is far from ideal for me.
After years of sub-par customer service and hardware issues, I reluctantly renewed last year after a period of relative calm. And now this, the first problem I have and the same old issues arise. Can I get a new box? Can I cancel my subscription early without punishment because two elements of that service that UI used regularly have been removed since I singed up?
