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Eero 6 PRO on 500 Mbs data line not delivering right speed yet

MrJFW
Participant
Private Message TalkTalk

on ‎30-05-2024 01:12 PM

Message 3 of 3

Great response from TalkTalk sales. I negotiated the deal I needed - 500 data plus VOIP on transferred phone number and disconnection of FTTC line.

The Eero 6 PRO arrived this morning and setup was supremely easy.

BUT.... Speed test shows download only 75 and upload 19.

what do I need to get the correct speed??

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2 REPLIES 2

KeithFrench
Community Star
Private Message TalkTalk

on ‎30-05-2024 01:30 PM

Message 1 of 3

Is this the speed displayed in the Eero app, or is it a speed test website result from one of your devices? If the latter, is this via a wireless or wired (Ethernet) connection to the Eero?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message

on ‎30-05-2024 01:15 PM

Message 2 of 3

Hello,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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