HELLO AGAIN, THIS IS A LONG ONE
Every 3-4 months or so I find myself wasting time. I've recently spent hours on an online chat to go over the same old protocol of trying to improve what is an intermittent fault. I then have the frustration of failed smart objects no longer recognising that I have the internet...surprisingly very stressful!
My latest story. Poor connection experienced so switched off the router for 30 mins. When turned back on my wifi options are no longer available! I then realised that the router has decided to reset itself (like when you put a paperclip in the hole). The main problem here is that I now have to tell all devices to connect to this option.
In order to get around this, I try to change the name and password of the connection to the previous, changed state. This does not seem to work (confirmation button just hangs there) and the reset wifi option no longer connects, this time I do need to use a paperclip! After a long call with "tech support", this problem cannot be sorted so I stick with the reset wifi name and password!
The added annoyance now (with no change to my internal setup) is that I have reduced reach. The speed when sat right next to the router is as good as I'll ever get (65mps) but the devices that used to work further away, now no longer.
The coverage has deteriorated FACT. Can I please get some recognition and help with this from tech support. I've been with TT for many, many years, I don't think I can carry on paying for something that no longer serves its purpose!
