First of all, I'd like to thank you and my appreciation for your attempts to help, fr8ys and Gliwmaeden2. I really appreciated it.
However, on the other hand:
1- The links don't exist on the help pages; there are only schedules. Furthermore, the three links you sent me all lead to the same page with those schedules, which, of course, we had already found. But again, thank you both very much for trying to help me.
2- The phone number you sent me... try calling it; it's just a robot. When I had the problem of losing internet, it couldn't understand that I didn't have internet, and that's precisely why I was calling it. It just kept sending me automated messages telling me to connect and reconnect... anyway... truly disheartening. I had so much patience...
3- Try calling now... if you're lucky, it connects you to an operator who can't solve anything at all, neither technically nor, of course, in terms of accounting. This morning I spent almost two and a half hours talking and waiting and waiting and talking... but she couldn't resolve the issue of TalkTalk sending me a £75 bill because the TalkTalk router I had at home was broken, according to the engineer who came to my house. Of course, I didn't have internet because of the TalkTalk router, which I didn't break and couldn't even check since I didn't have internet and couldn't follow instructions... etc., etc. It was the same engineer who had to order a new router because, I repeat, I don't have internet at home. I had internet.
4- Also, on the bill they wanted to charge me for a bank fee (€12.50), which they later resolved. But a 72-and-a-half-year-old like me can be scammed/robbed quickly if they're not paying attention, whether by mistake or whatever.
5- And speaking of robberies, in November I paid Talktalk money for a bill for a service I didn't receive. As I explained, I didn't have internet for almost a week and I had to go to a computer shop to get help with the problem and connect to Talktalk... (expenses and expenses...)
6- Then, at almost 73 years old, I had to go to a post office to return the broken router... more expenses.
7- To top it all off, the Talktalk website's chat is always down and you can never chat! Never!
Sincerely, very sincerely, thank you for your help.
Liberto
Liberto
