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FIbre Support

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What happens to my old BT bill when I switch to talk talk

Clap44
First Timer
Private Message TalkTalk
Message 4 of 4

I have just switched my land line from BT to talk talk and got fibre65. I just want to know how my old BT bill will work. I paid 3 monthly and my last bill was paid in december so as I have switched on 20th February my BT bill would be due in march. Do I then get a reduced bill because I won’t be with them until my next bill date. 

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3 REPLIES 3

Philile-TT
Support Team
Staff
Private Message
Message 1 of 4

@Clap44 please answer the question by @Gliwmaeden2 

Phili
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Message 2 of 4

@Gliwmaeden2 thank you for the support. 

Phili

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

If you have already switched, Talktalk's billing will be dated from the day you go live with Talktalk,  and for a full month ahead, @Clap44 on a monthly "billing cycle".

 

How things are tidied up with BT is entirely up to BT, so you need to settle your final bill with them, as and when it comes in.

 

Did you use One Touch Switch to set this up, and specify that you wanted to keep the phone number?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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