I beg to disagree.
Please don’t make excuses for TalkTalk, they are a communications company, they ought to be able to figure it out for themselves. The mobile network provider is just the infrastructure provider (partly); on which some of the communications company’s services indeed depend upon. Like independent railways operators (Train Operating Companies (TOCs), they (mobile companies and infrastructure providers) ALL need to get a joined-up service going.
Working together, change promulgation should be tackled in a collaborative, unified, coalition manner to get the message pushed out jointly to the widest possible customer audience - including directly to individuals - the remainder being addressed as was previously mentioned … “To Whom it May Concern.”
That said, yesterday I just discovered this from my own provider EE, by researching the topic - only because I’m now tuned in to it (see A below).
Finally, I would’ve by now expected direct contact off TalkTalk since, contrary to someone’s earlier assertions, they ARE able to find & see my email address. I shall login to TalkTalk webmail in a moment to find out if there have been any messages; I’m not expecting anything but, if I’m lucky, I won’t be able to reply anyway because it’s not working (hey ho)!
In one of the countless, ridiculously non-contiguous, stand-alone, Community private side chat links of two days ago (myriads of them, one per sentence, where I could only give x5/6 replies before then being frozen out of the conversation (for x15-20 minutes at a time)) it was confirmed by a TalkTalk staff member that my email address was indeed affiliated to my FredBloggs4 account; which was what I‘d kinda expected & asserted (possibly in meta data, or whatever).
I will now close this topic down, that's if I can find out how to do it (I won’t revisit here because it’s far too labour intensive and a messy way of going about solving the problem).
Before leaving I just want to thank you all for your engagement. However, from here I will lamentably proceed to find a solution to my dilemma in my own way, cheers all.
A).
https :// zz .co.uk/2g-3g-switch-off
For zz above please insert EE … then repair the link by closing up all the spaces. This forum seems to be averse to posting competitors(?) hyperlinks?
We (EE) will begin closing the 2G network from May 2029.
“If you’re impacted by the 2G network switch-off, we will contact you directly [Ed. in my case this NEVER happened]. We'll either write to you, send you an email or an SMS with all the information you need so you'll know what to do, and by when, to avoid losing your service.
For our previous 3G closure, we put comprehensive support in place, both online and in-person, and our approach included:
- conducting localised trial switch-offs to inform our nationwide approach and steadily phase out customer reliance on the older technology
- working with charity partners to deliver skills training to people aged 65+ so they felt comfortable to transition to a modern mobile network
- being the first operator to offer free 4G phones to consumer customers registered as vulnerable
- repurposing spectrum used for 3G services to improve the performance of 4G and 5G connectivity in thousands of postcodes across the UK
We intend to take a similar approach to 2G retirement. We will contact all impacted customers several times in the years ahead before we make any changes.”
So .. unlike O2’s link (elsewhere in this chat forum), unlike the lack of conjoined engagement off TalkTalk Community staff members to inform / advise me correctly (on the 2G switch-off matter (which was only partly right)), and through EE (my own provider) and their pragmatic counterpoint … I WILL after all (so it seems) be provided with proper close support messaging (by EE) until they switch off their 2G in May 2029.
Therefore, it is reasonable for me to assume & to deduce, that this issue of losing 2G is currently likely NOT to be the reason for all of the problems that I am presently encountering on my pop 3.
TalkTalk staff I would suggest need to ‘refresh’ in this topic area and basically to get involved with the mobile infrastructure providers on a change management notification strategy, upon which both they and their customers both rely upon and all utilise to have a cohesive working service - effectively to stop being insular about the needs and who needs to do what - they ALL need to do it, together.
Thanks.
