No fiber and the garden has been dug up wires are showing

[Jen0141x]

I need a some one out to fix the broadband the wires that are in the garden have been dug up 

[Michelle-TalkTalk]

Morning Jen,

Do you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Jen,

I'm sorry to hear this. Who were the wires dug up by? Do you currently have no service?

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if you can, please include the serial number from your ONT in the Private Notes section. Please also try to include an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Buzby]

Who dug them up ?.

Was it Openreach, or the gas board, or next door's cat ?